At Her-Look, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we’re here to help!
1. Return Period:
You may return unworn, unwashed, and undamaged items within 30 days of receiving your order for a full refund or exchange.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the item to the address provided in your return authorization email. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
3. Refunds:
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used at checkout. Please be aware that it may take additional time for your bank to process the refund.
4. Exchanges:
If you would like to exchange an item for a different size or color, please follow the same return process and specify your exchange request in your email. We will assist you in placing a new order for the desired item.
5. Non-Returnable Items:
Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Underwear and swimwear (for hygiene reasons)
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photos of the issue. We will work with you to resolve the situation promptly.
7. Questions or Concerns:
If you have any questions about our Returns & Refunds policy, please feel free to reach out. We’re here to help!
Thank you for shopping with Her-Look!